Account & IPND

Update account and contact details

Keep the business, service and billing contacts accurate.

5 minBeginner friendlyReviewed July 2026

Preparation

Before you start

Have these ready

Account-owner permission
Current contact details

Step 1

Open Settings

Choose the account menu, then Settings. Account contacts appear together in a compact summary.

Where to look

Use the highlighted Settings heading on the Account settings screen. Confirm the surrounding service or account details match before you continue.

Open Settings: Settings heading on the TalkONE Account settings screen — Step 1
**Open Settings**The highlighted Settings heading is the exact area to use.

Step 2

Choose Update account details

Edit the fields inline where available. Check business name, signed-in user, service contact, billing contact and mobile number.

Where to look

Use the highlighted account and contact fields on the Account settings screen. Confirm the surrounding service or account details match before you continue.

Choose Update account details: account and contact fields on the TalkONE Account settings screen — Step 2
**Choose Update account details**The highlighted account and contact fields is the exact area to use.

Step 3

Change the account image

Click the current account image to choose a business logo, personal image, icon or colour.

Where to look

Use the highlighted account image on the Account settings screen. Confirm the surrounding service or account details match before you continue.

Change the account image: account image on the TalkONE Account settings screen — Step 3
**Change the account image**The highlighted account image is the exact area to use.

Step 4

Save and verify

Save once, then check the Settings summary and sidebar account identity.

Where to look

Use the highlighted Save changes on the Account settings screen. Confirm the surrounding service or account details match before you continue.

Save and verify: Save changes on the TalkONE Account settings screen — Step 4
**Save and verify**The highlighted Save changes is the exact area to use.

Finish

Check your work

You’re done when…

The compact account summary shows the new details with consistent row padding.

More help

If you need help

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