Terms

Portal access and service requests

Creating portal access or selecting a plan does not automatically activate a service, approve credit or transfer a number.

Mobile provisioning, plan changes, eSIM replacements, cancellations, porting, and supplier changes require TalkONE approval before they are submitted to the relevant supplier system.

Payment details or approved manual payment terms must be in place before TalkONE submits a new service order. Pricing is confirmed during the order with plan availability, coverage, porting details, add-ons and any customer-specific commercial terms.

Customers are responsible for providing accurate business, authority, billing, service-user, IPND, porting, and contact details before services are provisioned.