TalkONE

Customer safety

Your safety, privacy and connection come first.

If domestic, family or sexual violence affects your phone, account, privacy or ability to pay, tell us only what you feel safe sharing.

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How TalkONE can help

  • Agree on a safe way and time to contact you.
  • Protect account access and personal information.
  • Help secure, replace, transfer or reconnect a service where available.
  • Discuss payment assistance and safer billing arrangements.
  • Avoid asking you to contact or engage with the person using violence.
  • Minimise the information you need to repeat.
Request safe contact Call TalkONE
Share only what is safe.

You can simply ask for the customer-safety team and nominate a safe contact method and time. Do not include details about violence in an ordinary email unless you choose to. TalkONE staff must not require evidence or ask you to contact the person using violence.