Add a new mobile service

01

Preparation

Before you start

Have these ready

Account management access
An active payment method
The service user's name and emergency address

Important

A number transfer may require SMS verification and the exact details held by the current provider.

02

Step 1

Start the order

Open Services and choose Add mobile service. The order remains a reviewable draft until the final confirmation.

Where to look

Use the highlighted Add service on the All services screen. Confirm the surrounding service or account details match before you continue.

Start the order: Add service on the TalkONE All services screen — Step 1
**Start the order**The highlighted Add service is the exact area to use.

03

Step 2

Choose the plan

Compare all available plans in the horizontal plan selector. Check included data, calls, messages and monthly price.

Where to look

Use the highlighted plan selector on the Add service screen. Confirm the surrounding service or account details match before you continue.

Choose the plan: plan selector on the TalkONE Add service screen — Step 2
**Choose the plan**The highlighted plan selector is the exact area to use.

04

Step 3

Choose the number and SIM

Select a new number or transfer an existing number. Choose eSIM for the standard digital setup; physical SIM requests are handled manually.

Where to look

Use the highlighted service number, user and plan on the Service overview screen. Confirm the surrounding service or account details match before you continue.

Choose the number and SIM: service number, user and plan on the TalkONE Service overview screen — Step 3
**Choose the number and SIM**The highlighted service number, user and plan is the exact area to use.

05

Step 4

Add service details

Enter one clear service name, the assigned user and an optional department. Choose an icon and colour or upload an image.

Where to look

Use the highlighted Service profile on the Service settings screen. Confirm the surrounding service or account details match before you continue.

Step 4

Add service detailsThe highlighted Service profile is the exact area to use.

06

Step 5

Select the IPND record

Choose a saved emergency address or create one with address lookup. Expand the address to correct unit, level, building or access details.

Where to look

Use the highlighted Emergency address on the Service settings screen. Confirm the surrounding service or account details match before you continue.

Select the IPND record: Emergency address on the TalkONE Service settings screen — Step 5
**Select the IPND record**The highlighted Emergency address is the exact area to use.

07

Step 6

Review and place the order

Check the plan, number, SIM, monthly cost, IPND details and Critical Information Summary before confirming.

Where to look

Use the highlighted invoice and amount summary on the Invoice screen. Confirm the surrounding service or account details match before you continue.

Review and place the order: invoice and amount summary on the TalkONE Invoice screen — Step 6
**Review and place the order**The highlighted invoice and amount summary is the exact area to use.

08

Finish

Check your work

You’re done when…

A confirmation screen and email show the new service request and its current status.

Sign in to do this

09

More help

If you need help

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Continue with

Understand a mobile service5 min Transfer an existing mobile number10 min Install and activate an eSIM8 min