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Services & SIMs

Edit a service name, user or image

Make a service easier to identify with a clear name, assigned user, department and image.

5 minBeginner friendlyReviewed July 2026
01
Preparation

Before you start

Have these ready
  • Permission to manage the service
02
Step 1

Open Service settings

Select the service, then open Settings. The Service profile is at the top.

Where to look

Use the highlighted Overview, Settings and Activity tabs on the Service overview screen. Confirm the surrounding service or account details match before you continue.

Open Service settings: Overview, Settings and Activity tabs on the TalkONE Service overview screen
Step 1
Open Service settingsThe highlighted Overview, Settings and Activity tabs is the exact area to use.
03
Step 2

Edit the service fields

Click an editable value and update the service name, assigned user or free-text department.

Where to look

Use the highlighted Service profile on the Service settings screen. Confirm the surrounding service or account details match before you continue.

Edit the service fields: Service profile on the TalkONE Service settings screen
Step 2
Edit the service fieldsThe highlighted Service profile is the exact area to use.
04
Step 3

Choose an image

Click the current image. Choose one of the common icons and a colour, search the symbol library, or upload a small image.

Where to look

Use the highlighted account image on the Account settings screen. Confirm the surrounding service or account details match before you continue.

Choose an image: account image on the TalkONE Account settings screen
Step 3
Choose an imageThe highlighted account image is the exact area to use.
05
Step 4

Save and check

Save the changes and return to Services. The same name and image should appear in the list and service detail.

Where to look

Use the highlighted Save changes on the Account settings screen. Confirm the surrounding service or account details match before you continue.

Save and check: Save changes on the TalkONE Account settings screen
Step 4
Save and checkThe highlighted Save changes is the exact area to use.
06
Finish

Check your work

You’re done when…

The service list and detail header show the new profile consistently.

Sign in to do this
07
More help

If you need help

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